Randstad: Meet Customs

Meet Customs

Who we are

Our Māori name – Te Mana Ārai o Aotearoa – translates as the authority that screens and protects New Zealand. 

Established in 1840, the New Zealand Customs Service is the country’s oldest government department, and we recently celebrated 175 years of protecting the border.

Our main purpose is to stop any possible dangers, hazards and threats entering the country. We also help to protect and nurture New Zealand’s economic well-being.

To help with this, Customs has about 1,200 staff spread around the country. We are located at all of New Zealand's international airports and ports, as well as offices in Bangkok, Beijing, Brussels, Canberra and Washington DC.

What would a Customs career be like? 

The New Zealand Customs Service is a large and complex organisation, employing people in a variety of roles which draw on many types of skill sets and qualifications. 

Regardless of the role you have with Customs, you are contributing to keeping the border secure and our community safe. We are always on the lookout for people to join who have integrity, good judgment, and confidence in themselves and enjoy working as part of a team. 

Working in the Auckland Operations environment

Customs operates 24 hours a day, 7 days a week for 365 days of the year. Protecting the border is not just a weekday job; you may be required to work during the weekends, nights and on public holidays. Sometimes your days off will include weekends, other times your days off will fall on weekdays.

Customs fosters belonging and has a team-based culture. We have active social clubs and active Māori cultural groups at all our main locations. We also encourage staff to participate in sporting activities at both social and competitive levels, we have a number of our own sports teams who are always on the lookout for new members.

What a Customs career offers you

With a career in Customs you can look forward to a positive work environment, one in which we support the development of our people.  You can rest assured that Customs is committed to providing and maintaining a safe working environment by actively preventing injury and helping staff well-being.

Some benefits we offer: 

• Active rotation programmes for operational officers
• A well-structured career path
• Learning and development opportunities 
• Leadership programmes
• Active social clubs
• Active Māori cultural groups
• Social and competitive sporting activities
• Free gym access (at some sites)
• Flexible working arrangements (in some locations)
• Free flu vaccinations to permanent staff
• Discounted health insurance for permanent staff
• Subsidised vision assistance (for some staff)
• Regular free health checks