bilingual customer service representative in Mount Wellington

posted
contact
debbie smith, randstad
job type
temporary
salary
NZ$ 19.00 - NZ$ 22.00 per hour

job details

posted
location
mount wellington, auckland
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
salary
NZ$ 19.00 - NZ$ 22.00 per hour
reference number
90M0235720_1579047614
contact
debbie smith, randstad
Apply with
add to saved jobs print

job description

Do you love helping people? Are you looking for an opportunity to launch your customer service career forward? Do you speak both English and Mandarin fluently?

If this sounds like you, please apply!



Randstad are looking for Contact Centre Representatives to work in a busy call centre for a well-known not-for-profit organisation.


The role

You would be working within a friendly contact centre team for a well-known New Zealand charity.

This role will require you to answer inbound phone calls from a range of potential customers. You will be providing prompt customer service, inputting information into computer systems, and where required contacting other services and teams to provide further assistance to the customer.

This role requires you to have an impeccable phone manner, strong emotional intelligence, be tech savvy, and quick to act in high-pressure or stressful situations.



The organisation

You will be working for a well-known New Zealand organisation with charitable status. This organisation is a major employer and are known for their positive contributions to the community and to the lives of individual New Zealanders.

Their modern and comfortable office is based in Mt Wellington, offering easy parking options.



Hours and shifts

This is a full-time role (40 hours per week).

The contact centre is open 7am-7pm Monday-Sunday and you will be rostered 5 days across these hours


To apply you for this role, you must:

  • Be a New Zealand citizen, resident, or have a valid open work visa;
  • Speak both Mandarin and English fluently;
  • Be able to pass a Police Check (no criminal convictions);
  • Have proven customer service experience (e.g. in contact centres, hospitality, retail, reception etc. - please note previous contact centre experience is NOT required for this role);
  • Be able to work under high pressure or stressful situations;
  • Be an excellent spoken and written communicator;
  • Be technically apt, and able to pick up new technology and systems quickly and accurately; AND
  • Have a strong work ethic, enjoy helping people, and be a committed team player.

If this sounds like you, please apply today!

skills

Mandarin and English speaking, customer service experience

educational requirements

Secondary School/High School