business analyst - 6 month contract - immediate start!.

Service Desk Analyst(Level 1) - 3 - 6 month contractVaried help-desk/IT support role available as part of a national teamAuckland (East) Offices, mainly remote work with occasional office visitsLaptop provided, Start ASAPCompetitive hourly ratesAs a Service Desk Analyst, you will be the first point of contact for technical support to our end users across Australia and some from New Zealand, responding to incidents and service requests. Most of the queries will come through via phone, email or self-service portal and your role will include call-logging, diagnosing & resolving issues, fulfilling requests, and allocating tickets requiring specialist technical support to the appropriate group. This is a Service Desk role where you take ownership of the issue from start to finish; ensure that no stones are unturned and that they are properly escalated as and when needed.Key responsibilities: Administration, and support of all IT equipment: office server room, end-user devices, mobile devices, and meeting room video/audio conference facilities, etc.Administration and support user accounts and applications: email, GSuite/MS Office, access management, collaboration and communication tools, asset management system, etc. Onboarding and offboarding of staff ensuring users are informed about IT processes.Maintain a technical understanding of the desktop infrastructure and its relationship to the business.Liaise with vendors and clients, as required, to resolve issues from start to finish.Management of day-to-day BAU operations via IT services desk, tickets logged, and escalation to relevant teams and engineers if required.IT user training where required. Experience:Prior experience using Ideally ServiceNowPrior experience in Level 1 / helpdesk / IT support roleMaintaining positive relationships with hazing written and verbal communicationExcellent customer service skills.Experience working independently and with a globally dispersed team.Some basic network troubleshooting knowledge (IP, DNS, DHCP).User management practices including onboarding/offboarding.On offer: Competitive hourly rates available, 3 - 6 month contract with likelihood of going permanent should you wish, weekly pay, start date ASAP, offices based in Auckland (East) mainly remote work with occasional office visits.How to apply: If you are interested and would like to apply please use the links provided or email me directly for more information - martyn.roe@randstad.co.nz Alternatively give me a call on 02102497797At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

This large NZ Healthcare organization is looking for an Agile Project Manager to manage the end-to-end project lifecycle for a variety of Digital projects. From access point and software upgrades to digital transformation, these projects require an experienced project manager who has strong attention to detail, change management skills,and commercial acumen, with the ability to jump in and hit the ground running. Skills and experience for the job:At least 5 years of experience as a Project ManagerExperience with projects involving both hardware and softwareExcellent communication, organizational, and time management skillsPrevious exposure to, or knowledge of health systems would be desirableWhat's on offer: Weekly pay Competitive hourly rate Flexible workingIf this sounds like the role for you, apply today, or email me at tyler.asselin@randstad.co.nz to arrange a chat. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.