concentrix - technical customer service rep in Wellington Central

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job details

posted
location
wellington central
specialism
call centre & customer service
job type
permanent
reference number
90M0345210_1525927177
contact
shivani parboo, randstad
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job description

Who is Concentrix?

Concentrix is a global leader in the design and execution of customer interaction strategies. We are a recognized leader in providing innovative services and technology to accelerate high-value interactions at every stage of your customer's lifecycle.

We start every client relationship by asking one key question - What is your customer strategy? Armed with the answer to this question, we partner with our clients to support their strategies by providing solutions that maximize the value of every interaction we have with their customers. And no matter what the strategy is, we focus on driving revenue for our clients, reducing their costs to serve and building greater brand loyalty among their customers.

We need you?

We need you to bring your energy and a desire to succeed in one of the most exciting environments you can imagine. You will be an ambassador for our client, so a passion for technology and providing the best customer service is key to being successful in this role. You will provide user end support for all technical issues to customers in Asia Pacific. Our advisors are responsible for logging accurate calls with in-house interface ensuring you deliver excellent customer service on every call and meeting individual key performance indicators and targets along with promoting warranty support.

To be successful in this role you will need to demonstrate;

  • Professional communication skills and excellent command of English – comprehension, active, listening, composition and verbally articulate
  • Can talk on the phone and type, proficiently, concurrently
  • Previous customer care experience
  • Feel comfortable learning technical concepts and explaining to end users in basic terms
  • Advanced problem solving skills
  • Computer literacy and comfortable with range of systems i.e. CRM, MS Office
  • Knowledge or experience of various technologies advantageous
  • Passion for technology
  • Highly motivated and driven to achieve performance outcomes
  • Confident, ability to question, influence and persuade
  • Resilient and tenacious when faced with customer challenges
  • Comfortable working in a repetitive task role
  • Strong team orientation
  • A high level of resilience, composure and good health and wellbeing

What we offer

  • Flexible working hours with rotational shifts between 9am – 9pm on weekdays, weekends and Public Holidays. Shifts and weekly hours will vary depending on business need
  • Paid product and system training
  • We offer excellent opportunities to grow your career through exposure to an incredible on the job learning environment
  • Fun team based environment
  • Exposure to working in a global organisation

This role is based at the Concentrix Delivery Centre in Central Wellington and the start date is Monday 4th June.

You must be a New Zealand Citizen or hold NZ Residency to be considered for this role.

Expressions of Interest are now open - don't miss out on this exciting opportunity Apply now!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.