contact center team leader in Auckland

posted
contact
samsara cawley, randstad
job type
permanent
salary
NZ$ 60,000 - NZ$ 65,000 per year

job details

posted
location
auckland
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
NZ$ 60,000 - NZ$ 65,000 per year
reference number
90M0449610_1625632357
contact
samsara cawley, randstad
Apply with
add to saved jobs print

job description

Due to recent growth, our client is looking for a Team Leader to work within their Customer Service Contact Center team. This role is a newly created position and is imperative to ensuring an exceptional customer experience.

Our client offers an award-winning global cloud platform and is transforming the property industry around the world. With offices in New Zealand, Australia, India, and Singapore, they deliver the best in people, data, and technology to their customers.

About the role:

This is a diverse role and is not your average 'customer service' job. Some of your duties will include:

  • Managing a team of 6 customer service representatives
  • Ensuring quality service delivery and KPIs are met
  • Handling escalation calls and quickly determining a solution
  • Monitoring the valuation platform to insure valuation orders flow through seamlessly
  • Managing a high volume of inbound and outbound calls
  • Building and maintaining relationships with our stakeholders
  • End to end monitoring of valuations to ensure they are compliant with banking standards

Benefits:

  • Competitive Salary
  • Modern Auckland Central office
  • Awesome work culture and team!
  • You will receive a lot of training and tons of support from the team (including emotional support from the office dogs!)

About You

  • Experience leading high performing teams within the contact center space
  • Proven experience in customer service, excellent computer skills and an innate ability to multi-task, organise and communicate, this role is for someone who enjoys a challenge.
  • Ideally, we would love someone who has previous experience in the property, banking or real estate industry however this is not essential
  • Good standard of spoken English
  • Previous experience in a customer service role is essential

Apply today!

If you're looking to step into a fast-paced, rewarding and flexible environment click the apply button or contact Samsara on (09) 300 7424 or samsara.cawley@randstad.co.nz for a confidential conversation.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Contact centre team leader, team leader, customer service, contact center, TL

educational requirements

Secondary School/High School