contact centre manager in Wellington

posted
contact
elizabeth taylor, randstad
job type
permanent
apply now

job details

posted
location
wellington
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
reference number
90M0388812_1560406100
contact
elizabeth taylor, randstad
phone
04 471 6463
apply now
Apply with

job description

The company

Our client are a global organisation operating in over 30 countries around the world. A market leader, they pride themselves in being the chosen provider of various insurance products to their customers. An innovative and hugely successful organisation, this company leads from the front.

The role

The Contact Centre Manager will be responsible for upto 7 Team Leaders and 75 agents - this is within a sales environment. You will report into the Head of Sales and focus on the overall performance of the sales team. You will ensure the team maximises results whilst still delivering outstanding customer service and ensuring that the customer interactions are inline with the companies overall vision.

About you

  • Insurance/Financial services experience
  • Strong management experience
  • Sales focused and demonstrated success in a sales management role
  • Problem solver
  • Outstanding communicator
  • Understanding of workforce planning and management
  • Contact centre management experience

What's in it for you

  • Excellent remuneration package
  • Bonus structure
  • Central location

Next steps

Please contact Elizabeth on 04 471 6463 or on elizabeth.taylor@randstad.co.nz for a confidential discussion.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Contact centre management, customer service manager, sales manager, insurance, finance

educational requirements

Bachelor Degree