As a Customer Care Specialist, your primary responsibility will be to successfully onboard customers to our next-gen Android solutions while delivering excellent customer service and support. You'll handle various tasks, including customer contact via phone and email, data processing, and administrative duties.
Key Responsibilities
- Process data into our bespoke system to trigger project workflows.
- Initiate and respond to customer contact via email, phone, or SMS.
- Provide phone-based support for customer installations and manage hardware returns.
- Complete tasks such as courier tracing, redirections, and other administrative duties.
- Collaborate effectively to ensure a seamless customer experience.
- Take ownership of your work, ensuring successful task completion.
- Learn from mistakes and grow with trust and confidence.
- Be a positive and supportive co-worker.
What You’ll Need to Succeed
- A positive, can-do attitude.
- Ability to view problems as challenges to be solved.
- Adaptability to shifting priorities and deadlines.
- Comfort working both independently and as part of a team.
- Competence in following set rules and procedures.
- Confidence in troubleshooting and navigating smartphones.
- Strong communication skills, both in person and in writing.
- Proficiency in Microsoft Excel and handling data.
- Previous experience in administrative or customer service roles.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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