customer resolutions coordinator in Lower Hutt Central

posted
contact
megan wilkins, randstad
job type
contract
salary
NZ$ 55,000 - NZ$ 61,000 per year

job details

posted
location
lower hutt central
specialism
call centre & customer service
job type
contract
working hours
Full-Time
salary
NZ$ 55,000 - NZ$ 61,000 per year
experience
1 year
reference number
90M0442466_1616470279
contact
megan wilkins, randstad
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job description

Are you seeking your next customer service opportunity? Are you a resilient, customer focussed and hard working person? This could be the role for you!

This is a complaints resolutions role that will not only require you to resolve the customer’s queries but identify the root cause where possible. You will be required to provide consistent and timely follow ups to complaints and claims whilst ensuring compliance to Regulatory and Company service Standards. This role will require you to manage complex customer inquiries and complaints within a fast based environment

About the role:

  • Full time Monday to Friday normal working hours
  • Fast paced, high volume role
  • Based in Lower Hutt
  • Phone and email based communications
  • 12 months fixed term contract with a possibility for extension
  • Corporate environment
  • ASAP start

The ideal candidate will have:

  • Previous experience in a customer service or resolutions role
  • Resilience and conflict management
  • A can do attitude and customer focussed approach
  • High typing speed and accurate data entry skills
  • Attention to detail
  • Working rights
  • Ability to work as part of a team

You must have:

  • Previous customer service experience
  • A clear credit history
  • Be happy to complete a data entry, typing and customer service assessment
  • No prior convictions

If you are interested in this role please feel free to call Megan on 04 471 6462, click “apply now” or send a resume to megan.wilkins@randstad.co.nz




At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Resolutions Coordinator

educational requirements

Secondary School/High School