customer service agent in Auckland

posted
contact
tracey north, randstad
job type
permanent
salary
NZ$ 49,000 - NZ$ 49,252 per year

job details

posted
location
auckland
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
NZ$ 49,000 - NZ$ 49,252 per year
reference number
90M0428216_1602819066
contact
tracey north, randstad
Apply with
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job description

Southern Cross Health Society is New Zealand's leading health insurer, taking care of over 870,000 New Zealanders.

Our vision is to create a healthier society and everyone at the Health Society works hard to achieve this.

If you enjoy helping people then this is the role for you, your day will be strictly customer focused and you will need to have a high level of emotional intelligence and the ability to navigate systems easily and quickly, to provide the best service.

As a Customer Service Advisor, you will be assisting customers with:

  • Answering inbound and outbound calls
  • Assisting with payment enquiries
  • Help customers make amendments to their policies
  • Taking customers through an excellent experience
  • Answering questions

About you:

  • Customer service experience is essential
  • Excellent verbal and written communication
  • Have the motivation to learn and upskill yourself
  • Fast learner with high attention to detail

What is in it for you?

  • $49,000 salary per annum + health insurance and wellness benefits
  • Monday - Friday rostered hours
  • Located in brand new offices in Wynyard Quarter
  • Being part of a large well-known organisation who are passionate about growth and ongoing development
  • Amazing values-based culture where people are at its heart (and we're Rainbow tick certified)
  • A leading employee wellbeing programme that rewards you for being healthy + a free Fitbit!
  • Discounted health, pet and travel insurance
  • Flexible work options

Please note this role starts on the 25th of January 2021 - all offers will be made prior to Christmas.

You'll have some life experience - understanding and empathy for the customer will serve you well!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

customer service, call centre, contact centre, insurance, inbound

educational requirements

Vocational/Professional Qualification