customer service analyst in Auckland

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job details

call centre & customer service
job type
NZ$ 65,000 per month
reference number
heather ohara, randstad
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job description

This global organisation operates in richly diverse cultures and economies and relies on exceptional individuals, entrusted with significant responsibility and autonomy, to exercise their own judgement and skills in operating the business in each country and culture.

The position of the Customer Service Analyst is to be the primary local contact for all customer and consumer related enquires to ensure that we are providing a first class service to its customers and consumers.

The role will support the resolution of issues relating to:

  • Accounts Receivable
  • Call Centre
  • CMS
  • Consumer Complaints
  • Pricing
  • Rebates
  • Supply Chain

Knowledge, skills and experience:

  • Highly developed self awareness and interpersonal skills
  • Excellent written and spoken communication skills
  • Strong knowledge of SAP, Siebel V3, Desktop Intelligence and financial reporting applications
  • Strong MS Word/Excel/Power Point skills
  • Demonstrated ability to multi-task and independently establish priorities
  • Demonstrated analytical skills


  • Prior field marketing or distribution experience specific to an FMCG organisation is an advantage.
  • Tertiary qualification or equivalent demonstrated business acumen.
  • Prior experience in a warehousing/distribution environment.

Please apply now if you meet the above criteria.


Customer Service Analyst