customer service analyst in Auckland

posted
contact
debbie smith, randstad
job type
permanent
salary
NZ$ 60,000 - NZ$ 65,000 per month
apply now

job details

posted
location
auckland
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
NZ$ 60,000 - NZ$ 65,000 per month
experience
2 years
reference number
90M0386664_1559101740
contact
debbie smith, randstad
apply now
Apply with

job description

Be the primary local contact for all customer and consumer related enquiries for this large well known FMCG brand

The organisation:

Centrally located in Parnell, this organisation has a strong global brand withing the FMCG industry and are well known for their inclusive, collaborative and family feel culture.


The opportunity:

Reporting into the Head of Customer Service and part of a close knit team of 4, you will be responsible for:

- Primary local contact for all customer and consumer related enquiries
- Ensure first class service is provided to customers and consumers
- Support resolution of issues across the business
- Ensure effective relationships are built and demonstrated between service centres
- Consumer complaints and resolution
- Support DSD with inventory


You:

To be considered for this opportunity you will have the following competencies;

- Strong SAP experience (essential)
- Be consumer centric
- Solutions focussed
- Highly developed interpersonal skills and self awarenes
- Excellent written and spoken communications skills
- Ability to multi-task and strong analytical skills
- Experience in supply chain and warehouse stock balancing extremely advatageous

Why:

- Competitive salary and benefits (medical, bonus and kiwisaver)
- Central Parnell locations
- Amazing culture - social environment and supportive management
- Progression opportunities

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

customer service analyst, SAP experience, supply chain, stock balancing, escalation management

educational requirements

Secondary School/High School