customer service analyst in Auckland

posted
contact
sinead scully, randstad
job type
permanent
salary
NZ$ 70,000 per month

job details

posted
location
auckland
specialism
transport & logistics
job type
permanent
working hours
Full-Time
salary
NZ$ 70,000 per month
experience
2 years
reference number
90M0386664_1575345652
contact
sinead scully, randstad
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job description

The organisation:

Centrally located in Parnell, this organisation has a strong global brand withing the FMCG industry and are well known for their inclusive, collaborative and family feel culture.


The opportunity:

Reporting into the Head of Customer Service and part of a close knit team of 4, you will be responsible for:

- Primary local contact for all customer and consumer related enquiries
- Ensure first class service is provided to customers and consumers
- Support resolution of issues across the business
- Ensure effective relationships are built and demonstrated between service centres
- Consumer complaints and resolution
- Support DSD with inventory
- Stock control, inventory, logistics


You:

To be considered for this opportunity you will have the following competencies;

- Strong SAP experience within logistics (essential)
- Experience in supply chain and warehouse stock balancing (essential)
- Be consumer centric
- Solutions focussed
- Highly developed interpersonal skills and self awarenes
- Excellent written and spoken communications skills
- Ability to multi-task and strong analytical skills

Why:

- Competitive salary and benefits (medical, bonus and kiwisaver)
- Central Parnell locations
- Amazing culture - social environment and supportive management
- Progression opportunities

skills

customer service analyst, SAP experience, supply chain, stock balancing, escalation management

educational requirements

Secondary School/High School