customer service - case manager banks in Auckland

posted
contact
sinead scully, randstad
job type
temporary
salary
NZ$ 23.00 per hour
apply now

job details

posted
location
auckland
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
salary
NZ$ 23.00 per hour
reference number
90M0344040_1555563462
contact
sinead scully, randstad
apply now
Apply with

job description

As a Claims Consultant you would be responsible for resolving and responding to customer claims.

The main purpose is to create a best in class claims experience for customers. This means you need to be able to show compassion, be understanding, think on your feet and problem solve.

We need you to have experience in:

  • providing superior customer service
  • working in a fast paced environment
  • processing high volumes of work accurately and efficiently
  • using Microsoft Office intermediate standard
  • providing written responses to a high standard

We’d love it if you’re experienced and comfortable with:

  • Resolving customer complaints
  • Working constructively within a team environment
  • Prioritising workloads to meet objectives
  • Delivering excellence for our customers
  • Working in a contact centre environment

Hours of work:

You’d be working on a roster over 7 days but you’d be given this 2 weeks in advance so you can still enjoy that work/life balance.

Operating hours are Monday – Friday 8am-8pm, Saturday Sunday 9am-6pm so you’d be rostered 37.5 hours/week between these times.

If this sounds like you, please apply now

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Contact Centre, customer service, inbound, claims, insurance, banking

educational requirements

Secondary School/High School