customer service - hml team in Auckland

ben challis, randstad
job type
NZ$ 21.00 - NZ$ 22.00 per hour

job details

call centre & customer service
job type
working hours
NZ$ 21.00 - NZ$ 22.00 per hour
reference number
ben challis, randstad
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job description

Do you love helping people? Are you looking for an opportunity to launch your customer service career forward?
Do you want to work for an organisation that makes a difference in the community and in the lives of individual New Zealanders every day?

If this sounds like you, please apply!

Randstad are looking for Contact Centre Representatives to work in a busy call centre for a well-known not-for-profit organisation.

The role

You would be working within a friendly contact centre team for a well-known New Zealand charity.

This role will require you to answer inbound phone calls from a range of potential customers. You will be providing prompt customer service, inputting information into computer systems, and where required contacting other services and teams to provide further assistance to the customer.

This role requires you to have an impeccable phone manner, strong emotional intelligence, be tech savvy, and quick to act in high-pressure or stressful situations.

The organisation

You will be working for a well-known New Zealand organisation with charitable status. This organisation is a major employer and are known for their positive contributions to the community and to the lives of individual New Zealanders.

Their modern and comfortable office is based in Mt Wellington, offering easy parking options.

They offer extensive opportunities for progression and development, with clear career paths throughout the organisation.

Hours and shifts

This is a full-time role (40 hours per week)
Rostered across 8am-8pm Monday-Sunday

Pay rate

The rate of pay for this role is $21 per hour + 8% holiday pay.

To apply you for this role, you must:

  • Be a New Zealand citizen, resident, or have a valid open work visa;
  • Be able to pass a Police Check (no criminal convictions);
  • Have proven customer service experience (e.g. in contact centres, hospitality, retail, reception etc. - please note previous contact centre experience is NOT required for this role);
  • Be able to work under high pressure or stressful situations;
  • Be an excellent spoken and written communicator;
  • Be technically apt, and able to pick up new technology and systems quickly and accurately; AND
  • Have a strong work ethic, enjoy helping people, and be a committed team player.

If this sounds like you, please apply today!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Outbound customer service, customer care, customer service, Inbound customer service

educational requirements

Secondary School/High School