customer service - part time - auckland airport in Auckland Airport

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job details

auckland airport, auckland
call centre & customer service
job type
NZ$ 41,000 - NZ$ 42,000 per year
reference number
andrew birznieks, randstad
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job description

Your new company

Everyday thousands of people travel in and out of New Zealand through Auckland Airport, opening our borders to a number of potential risks. At the frontline you'll play a key role in protecting and enhancing New Zealand, this is border protection with a smile.

As an Assistant Customs Officer you are the face of the NZ Customs Service, communicating to a wide range of people and ensuring a quality passenger experience. You will bring high levels of integrity, honesty and discretion to this role.

Your new role

As this is a part time position, you can plan your life around work, not work around your life. The part time hours are set between 5am-9am, or 2pm-6pm on a 6 day on, 3 day off roster.

The starting salary is $41,238 per annum. This is the full time salary, this will be pro-rata for part time hours.

When you have successfully completed the training this role involves:

  • Facilitating passengers and goods in and out of NZ, to ensure they meet immigration requirements
  • Recording notes and writing reports and where necessary escalating situations
  • Processing passengers through Customs controlled areas;
  • Ensuring passengers experience a seamless process through customs

Essentials for your new role

To be also considered for this role you will need:

  • To be a NZ Citizen OR NZ Permanent Residency (*full context below)
  • To have a full class 1 NZ motor vehicle drivers’ license
  • To have a good level of fitness and physical ability so you can complete the full range of duties in the role.

*Working with Customs NZ requires you to be a New Zealand Citizen or hold New Zealand Permanent Residency who has resided continuously in New Zealand for the last 5 years, OR Permanent Residency of New Zealand, who has resided continuously in one or more of the following countries for the last 5 years: either Australia, Canada, NZ, UK or the USA; and has a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for a security clearance at a higher level.

In addition, you will be required to pass a pre-employment medical assessment, security check and drug test.

What should you do now?

To assist you in deciding whether to apply we recommend you click on ‘is being an assistant customs officer right for me’?

Ready to apply? Great - visit or the Randstad website. Register your details and submit your resume.

If you have any questions about any of the above checks, residency requirements, or the process please send an email to

Once we receive your application, we will be in touch to provide you with the next steps of the process.

We cannot accept any CV’s directly through the email, and you must apply via the link above.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customs, Auckland, Airport, Customer Service, Assistant Customs Officer

educational requirements

Secondary School/High School