customer service representative - banking in Wellington

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job details

posted
location
wellington
specialism
call centre & customer service
job type
temporary
salary
NZ$ 45,000 - NZ$ 55,000 per year
reference number
90M0339033_1526003894
contact
elizabeth taylor, randstad
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job description

About the role:

We are looking for an outstanding customer service representative with previous experience working in a customer focussed environment. This 6-12 months contract is a great role within an international financial institution as a Customer Service Consultant.

The ability to deliver professional and quality service within the Customer service and banking back office operations team is essential. You will need to be experienced in ensuring the provided services are carried out to a high standard and accuracy.

Efficiency is key to success in this role as this particular company is very customer centric and goes above and beyond to ensure the customer is happy with the service given.

About you:

The ideal candidate will:

  • be able to respond to phone enquiries from both customers and branch staff for lending and retail deposits.
  • process administrative duties related to each query and requests.
  • have excellent correspondence and communication skills, both written and oral.
  • be able to think on your feet as this is a fast paced environment.
  • deliver “ WOW” through customer service via inbound calls and outbound calls from existing and potential customers and provide them with outstanding service in relation to general information on products and services to achieve a high standard of first call / email resolution.

You will be approachable yet professional, patient and a high level of accuracy and attention to detail.

What's in it for you?

In return you will be offered an excellent package along with a great team to work alongside. This tight-knit team values success and can count on each other.

Opportunity to work for a company which is held in high esteem within their field is another added bonus amidst a range of extra benefits.

What now?

If this sounds like you, and an opportunity you're interested in, please apply using the "APPLY" button.

If you would like more information, please contact Elizabeth at elizabeth.taylor@randstad.co.nz

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

banking, finance, customer service, contact centre, call centre representative, customer service representative