customer service representative - complaints line in Auckland

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job details

posted
location
auckland
specialism
call centre & customer service
job type
permanent
salary
NZ$ 55 - NZ$ 60 per year
reference number
90M0356037_1532916683
contact
lillian phillips, randstad
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job description

The Company:

This organsation works with Data that ultimately helps shape New Zealanders lives. They have a social, and friendly environment, modern office, and close to public transport



The Role:

In this newly created role you will be in a customer service position dealing with the incoming complaints line. You will be responding to complaints via phone or email. You will be reporting into the supplier insights leader and will be responsible for the below duties;

  • B2B and B2C incoming calls
  • Responding to on average 10x calls per day, and multiple emails/letters
  • customer resolution and retention
  • Must have great written and verbal communication



    You, the ideal employee:

    To be successful in this role you will have the below contepencies:
  • High resilience and ability to work well under pressure
  • Strong verbal and written skills
  • Proactive, autonomous, empathetic, and accountable
  • Previous call centre experience. Ideally in a complaints environment.
  • NZ or Perm Resident


    What's in it for you?
  • Flexible work/life balance
  • Fantastic culture with great career progression
  • Social environment, with frequent social events.
  • Close to public transport lines
  • Attractive salary



    Note: You must be a NZ or Perm Resident to apply for this role.


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

inbound enquires, customer contact, customer service, inbound calling, collections

responsibilities

This role requires you to take inbound customer complaints via phone and email.

educational requirements

Secondary School/High School