customer service representative.

Would you like the opportunity to work with thousands of retailers across New Zealand in Australia? Receive inbound calls from B2B customers who stock several major brands that my client distributes. Process orders over the phone and via email. Help businesses with product enquiries. Join a close knit team, working in a fast paced, supportive environment.

We know that job security is really important to you. Work in the Albany office Monday-Friday, but should a lockdown happen again, relax knowing that your job is secure and you can work from home (No one was made redundant over the pandemic!). If you’re a natural communicator and feel like taking the next step in your career please consider applying today.

Key details:

• 54k salary
• Albany Location
• Free Parking
• 10:30am - 7pm, Monday to Friday
• Friendly office environment
• An excellent onboarding experience
• Support from managers
• Opportunity to learn, grow and upskill

Who we’re looking for:

• Excellent soft skills, including verbal and written communication
• Great attention to detail
• Positive attitude
• Proactive problem-solver
• Ability to build great professional relationships within your team, with internal colleagues and external customers alike.
• High level of initiative along with excellent organisational and time management skills
• Excellent verbal and written communication and a positive professional manner
• Resilient and able to work under pressure
• Actively participate in company initiatives and activities
• Demonstrates the behaviours required of the team including positivity, a proactive attitude, high attention to detail and strong problem-solving skills.

The role:

• Excellent time management skills
• Resilient and able to work under pressure
• High level of accuracy and professionalism with all written communication
• Ensure you have procedural understanding and competency across all processes
• Deliver quality customer service through timely, professional
• Resolving issues and handling escalations from customers
• Display effective, professional communication with the team, colleagues and external
• customers
• Managing your workload to ensure company expectations are met
• Supporting the Team Leader with good communication on workflow and team performance
• Proactively identifying opportunities to enhance processes and improve the overall
• outcomes achieved by the team.

If this sounds like your next job, we’d love it if you applied today!

Kind regards, Mark Allan - Mark.Allan@Randstad.co.nz

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.