customer service representative in Auckland

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job details

call centre & customer service
job type
working hours
nz$ 40,000 - nz$ 45,000 per year
1 year
reference number
lillian phillips, randstad
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job description

The Organisation:

This government organisation is located in the heart of the CBD. It is fast pace, and dynamic with numerous areas of the business you can learn, and develop in.

An incredibly opportunity has opened up to join their social, and high performing customer service team

The Role:

You will be responsible for the below;

  • Managing high volume inbound phone calls
  • Provide liable information on departments, products, and services
  • Provide professional and courteous services regardless of circumstances
  • Accurately interpret information available through the Departments computer systems
  • Resolve problems and refer specific enquiries to the appropriate person for resolution
  • Understand and identify the customer’s challenges and ensure these issues are communicated to the right people

You, the ideal employee:

To be considered for this role, you will have the following competencies;

  • High resilience and empathy
  • Customer focus
  • Drive to make a difference, and to progress
  • Customer Service experience (face to face or phone based)
  • NZ citizen only
  • Positive attitude and the will to learn
  • Contribute to a team environment willingly

What's in it for you?

  • Fantastic training - This organisation really cares about your development. They have one of the best inductions for a contact centre environment
  • Travel opportunities to wellington for training
  • Great salary
  • Fun, and social culture
  • Great hours - Monday to Friday 8:30am till 6pm, Saturday - reduced hours
  • Great location - very close to public transport lines

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


inbound enquires, customer contact, customer service, inbound calling, outbound calling, collections

educational requirements