customer service representative in New Zealand

posted
contact
elizabeth taylor, randstad
job type
temporary
salary
NZ$ 44,000 per year
apply now

job details

posted
location
new zealand
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
salary
NZ$ 44,000 per year
reference number
90M0372709_1547441229
contact
elizabeth taylor, randstad
apply now
Apply with

job description

The Company:

Our client, a leading tech company, is on the lookout for customer service representatives with the innate ability to build rapport and have a knack for problem-solving. Surrounded by a supportive team with on-going training, you are set up to succeed!

The role:

  • Ongoing temporary contract
  • First point of contact, diagnosing and resolving or escalating customer queries.
  • Log incidents into a service management database and provide first point of contact and level 1 service desk support for all calls.
  • Diagnosis and implementation of short term fixes and escalation for second level support as required.
  • Ensure proper documentation is completed and call-logging system is accurately maintained for all incidents and service requests logged.
  • Follow up and/or escalate cases where required.
  • Maintain a knowledge base recording problems and known error data, resolutions and workarounds.

What’s in it for you?

  • Excellent opportunity to break into the IT field
  • Competitive starting rate
  • Opportunity to work with New Zealand and Australian clients
  • Upskill and gain new knowledge in the technical industry

Sound like you?

The ideal candidate will have a solid background in customer service and a passion for all things tech! In addition to this, you must have:

  • Outstanding customer interactions
  • A minimum of 12 months in a contact centre environment
  • At least 2 years of customer service experience
  • Excellent communication skills – both written and verbal
  • Top-notch problem solving skills
  • A clear criminal history and ability to pass a credit check

What next?

If this sounds like you then don’t hesitate – hit the “APPLY” button below, or email your CV and cover letter to elizabeth.taylor@randstad.co.nz

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

customer service, contact centre, call centre, inbound, calls

educational requirements

Secondary School/High School