customer service - retail in Newtown

The company

A global brand with a focus on the customer and maximising the customer experience. This company are expanding their outlets, opening a new retail store in Newtown, Wellington. They specialise in Sleep Health within the medical sector. In this role you work collaboratively as part of a team to provide exceptional customer service and maintaining high standards, working towards driving revenue, increased business growth and superior market reputation.

The role

In order to perform the role, you will be required to work a rotating roster between 9-5pm Monday - Friday. You will work 35 hours per week and be based in Wellington.

• Ability to work with the team to achieve relevant sales budgets, making recommendations to raise the standards of service and practice delivery.
• Experience and knowledge of coaching customers to manage their Sleep Health journey, providing recommendations and determining best course of action.
• Acquire and participate in product knowledge and training.
• Actively fulfil client follow up program, prepare and send reports.
• Undertake general office duties to maintain the upkeep of the clinic, inclusive of stock take, filing, cleanliness of clinic to have high presentation standards.
• Maintenance, reprocessing and checking of trial equipment
• Maintain communication and confidence skills to liaise with third parties where required.

Abou you

• Minimum of 2 years’ experience in a busy, multi-tasking retail, customer service role - a pharmacy retail background would be advantageous.
• Have administration and retail experience, with an understanding of developing and maintaining visual merchandising to the standard required, POS experience, cash management and attention to detail.
• Ability to maintain compassion and remain calm under pressure.
• Strong and adaptable communication skills are a must.
• An active listener with the ability to find solutions to customer concerns and issues.
• Has knowledge of MYOB or MedTech is an advantage

Next Steps

Please appy via the link or reach out to Elizabeth on 04 471 6463 / elizabeth.taylor@randstad.co.nz

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.