customer service specialist.

The Opportunity

We are looking for a versatile individual to join a high-growth team dedicated to removing friction from everyday professional life. The team take complex, essential processes and streamline them, allowing users to spend less time on administration and more time on their actual work.

In this role, you will be the engine room of user experience, ensuring that everything runs smoothly behind the scenes while maintaining a direct line to the customer.

What you will do:

• Guide users through various workflows, ensuring they are set up for long-term success.

• Manage and verify critical data points to ensure accuracy and compliance with internal standards.

• Identify roadblocks in the user journey and resolve them using a mix of empathy and technical logic.

• Share observations with the wider team to help refine processes and improve digital tools.

• Assist in the creation of documentation to help users help themselves.

Who you are:

• You are a clear communicator who can take "heavy" information and make it light and understandable.

• You are detail-oriented, almost to a fault, and you enjoy the satisfaction of a perfectly organized system.

• You are adaptable and thrive in environments where no two days look exactly the same.

• You are a team player who is happy to "muck in" wherever help is needed most.

• You have a natural technical aptitude and can pick up new software and internal systems quickly.

Requirements:

• Strong written and verbal skills.

• Availability to work a flexible roster as required by the needs of the company.

• A background in (or a strong desire to learn) the intersection of service, technology and administration.