IT Helpdesk AnalystVariety helpdesk role as part of an national / international teamAuckland based, remote working options availableMobile/Laptop provided, Start ASAPWorking at Randstad is unlike working at any organisation. Because at Randstad we put people at the heart of everything we do; this goes for our clients, our candidates, our employees and society. By combining our passion for people with the power of today’s technologies, we support people and organisations in realising their true potential. We call this Human Forward. Position:This is a varied role, you will provide support, maintain and develop customer service for local and remote users of Randstad New Zealand and the wider APAC region. You will assist the Team Leader and IT Manager with the day to day running of the IT helpdesk delivery and continued improvements in customer support and service.Key responsibilities:Responsible for system support and follow incident management and service request processes via phone calls and tickets raised via self service.Provide technical support during IT related projects and integrations.Work with and support other IT functions.Regularly contribute to process improvement within the team in order to better improve efficiency.Apply good customer service in all facets of communication, ensuring that you represent the IT division appropriately.Manage customer expectations and work towards meeting defined SLA’s.Being able to travel to other branches that have no IT support present.Experience:Prior experience in a helpdesk / IT support role in multisite organizationsSolid technical background with regards to hardware, software and telecommunications.Maintaining positive relationships with internal and external stakeholdersExperience supporting Windows, Active Directory, O365, Citrix and cloud environments. Experience with Dialpad and in ChromeOS/G Suite is desirable.Excellent customer service skillsExperience working independently and with a globally dispersed teamSome basic network troubleshooting knowledge (IP, DNS, DHCP)User management practices including onboarding/offboarding.On offer: Competitive salary and benefits inc. added holidays, access to shares scheme, contributions to private medical, phone and laptop etc. Start date: ASAPHow to apply: If you are interested and would like to apply please use the links provided or email me directly for more information - firstname.lastname@example.org Alternatively give me a call on 02102267410 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.