escalations and complaints csr in Auckland

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job details

call centre & customer service
job type
working hours
nz$ 24.00 per hour
reference number
sinead scully, randstad
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job description

About the role
We are looking for enthusiastic, motivated, target driven professionals to join the team based in Auckland CBD. This role will be dealing with escalations and complaints.

About you
In order to succeed in this role, you will exhibit the following;

  • Intermediate computer skills such as Microsoft packages: Outlook Excel Word etc (essential)
  • Ability to multi task and keep calm under pressure
  • Excellent English communication skills, both verbal and written
  • Ability to learn quickly and embrace change
  • Ability to work well in a team and become a key team player
  • Ability to find solutions to problems faced
  • Availability to work weekend rosters
  • Customer Service experience is essential
  • Telecommunications experience is an advantage

What is offered to you
This is a pivotal role working in a high growth services organisation providing you the opportunity to drive efficiencies through your expertise and knowledge. In return for your skills, experience and commitment we offer an opportunity with competitive hourly rates, a dynamic working environment, and opportunities to develop your career with an industry leader.

If you need any further information please email me

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


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educational requirements

Secondary School/High School