helpdesk - technical support in Auckland

posted
contact
debbie smith, randstad
job type
contract
salary
NZ$ 22.00 - NZ$ 25.00 per hour

job details

posted
location
auckland
specialism
IT & ICT
job type
contract
working hours
Full-Time
salary
NZ$ 22.00 - NZ$ 25.00 per hour
reference number
90M0374501_1579135795
contact
debbie smith, randstad
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job description

About the role
We are looking for customer focused, technically savvy people to join our Botany located team. We work to make every customer contact extra special.

As a Tier 1 helpdesk support representative you'll interact with our customers via phone and email to provide a seamless customer experience. You'll deal with a variety of queries; from identifying customer needs and requests and providing bespoke support plus loads more. As you'll be dealing with such variety, you will need to be confident using multiple systems and working at speed.
You will predominantly be based in our Botany office but will be based at other sites for 1 week every 6-8 weeks (North shore, West Auckland or Auckland Central)


If you enjoy helping others then this role could be yours.
We will provide you with Training to ensure you succeed in this role.

About you
Do you have the following:

  • Experience providing great customer service
  • An attraction for technology and navigating different systems
  • A natural interest in helping people, and know how to build relationships quickly
  • Excellent communication skills - you're a natural on the phone and can master a great email

To thrive in this role you’ll have:

  • Sound customer service experience - preferably call centre
  • Ability to multi task and prioritise
  • Attention to detail
  • A high degree of accuracy and good data entry skills
  • Great written and oral communication skills
  • Sound knowledge of MS Office Suite
  • A full New Zealand drivers licence

skills

service desk analyst, helpdesk, tier 1, technical support

educational requirements

Secondary School/High School