inbound customer service in Auckland

posted
contact
julia makhovskaya, randstad
job type
permanent

job details

posted
location
auckland
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
experience
1 year
reference number
90M0445261_1618970184
contact
julia makhovskaya, randstad
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job description

We are looking for an Inbound Customer Service superstars to join Online Republic the global e-commerce booking agent for land travel across the world, following two positions are available:

30 hour per week -Tuesday to Saturday 6pm – 12.30am

40 hours per week - Sunday to Thursday 12pm – 8.30pm

About you

  • You will be passionate, driven, and motivated individuals who want to learn and want to provide help to others through resolving questions and enquiries.
  • Previous travel experience or personal travel experiences highly regarded especially in a customer service environment
  • Knowledge of Mandarin or Spanish languages an advantage
  • A desire to sell
  • Ability to be flexible and willing to learn
  • Self-managing
  • Strong attention to detail, ability to work at pace and well under pressure is important

About the role

  • You will be dealing with a number of tickets issued for customers in relation to existing booking amendments, queries and cancellations
  • Taking calls mainly from customers and sometimes suppliers
  • Issues range from general enquiries regarding booking, amendments and complaints. Follow-ups and contacting the supplier and customer with updates via email, chat and phone
  • You will be confident at navigating systems, working across two screens and meeting customer's needs

Benefits

  • A robust induction and onboarding process
  • Modern open plan office with harbour views
  • Support your well-being
  • Weekly pay with opportunity for overtime
  • Uncapped commission
  • Various travel discounts on our products

About The Company

Online Republic is a global travel e-commerce group. They are an NZ success story that has grown from a feisty start-up venture to a global business with the backing of the Webjet Group. Their vision is simple, to empower global travelers with exceptional choice, our expertise and an effortless customer experience.


If this sounds like you, APPLY NOW!!
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid work visa.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer service call center inbound accuracy

educational requirements

College/Pre-University