junior application support analyst (administration) - cbd in Auckland

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job details

posted
location
auckland
specialism
IT & ICT
job type
temporary
salary
NZ$ 25.00 - NZ$ 28.80 per hour
reference number
90M0338506_1525393714
contact
marie claire houtsmuller, randstad
phone
09 336 0352
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job description

Exciting opportunity to work for a well renowed Government agency which supports New Zealand's smallest to largest businesses, with the opportunity to grow, develop and to work alongside people who are passionate about New Zealand and enthusiastic about making a positive change to our economy, our people and our safety.

This is a technical testing role - the right skillset is vital, but so is the right culture fit. So if you are interested in this position and don't particularly have the background, we'd still love to see your application.

The role in a nutshell:

  • Providing end-user support for all applications, including bespoke systems;
  • Investigating technical issues related to registry system matters;
  • Respond to incoming incidents whilst contributing to the continuous improvement of all applications;
  • Contribute to the development of a knowledge base of user guides and processes to assist with issue resolution across the business;
  • Providing business expertise on system related matters to IT support vendors and Project Managers on request;
  • Performing user acceptance testing on system maintenance and enhancements involving the registry systems
  • Follow the management of the case through to resolution. This includes problem analysis, potential problem analysis, identification, classification, resolution and escalation where necessary;
  • Administer the applications by creating accounts and managing permissions, complete integrity reviews and monitoring of automatic daily jobs;

To be successful in this role, he/she must have:

  • Strong technical and problem solving skills
  • Excellent communication skills, as the role requires to liaise with a wide range of clients and multiple agencies such as Inland Revenue, ASIC, etc.
  • Solid understanding of web technologies, web sites and internet services
  • Planning and organising skills, including ability to maintain performance when under pressure, critical assessment of work-flows, and appropriate prioritising of work

You need to have work rights for a minimum of 2 years to be eligible for this position.



skills

testing, application support, trouble shooting, IT support