loan set representative in Auckland

ben challis, randstad
job type
NZ$ 22.00 - NZ$ 26.00 per hour

job details

call centre & customer service
job type
working hours
NZ$ 22.00 - NZ$ 26.00 per hour
reference number
ben challis, randstad
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job description

The Loan Set Representative is responsible for providing customer service to both internal and external customers through performing key customer service and loan set tasks. This includes picking, packing, shipping and checking in loan sets, receiving and confirming loan set bookings, maintaining positive working relationships with customers, invoice and credit processing.

Duties of the role include but are not limited to:

  • Entering consignment set operations and replenishing consignment sets
  • Invoicing loan set and consignment operations
  • Liaising with couriers regarding tracking and other aspects of carrier distribution services
  • Reviewing and processing credits
  • Monitoring daily and weekly reports regarding matters including backorder lists
  • Replenishing lists and status reports
  • Ensuring correct authorization is obtained with appropriate documentation
  • Providing detailed and accurate product information
  • Communicating to internal teams regarding potential sales and market intelligence
  • Co-ordinating effective administration of the Loan Set process, including picking and
  • packing orders.
  • Co-ordinating and administering check list data integrity.
  • Matching surgery booking to correct check list.
  • Advising Inventory Planners, Marketing and Sales department of any stock shortages.

Skills and experience required:

  • A sound understanding of the ‘Order to Cash’ system of a business
  • Inventory Management Systems
  • Previous work experience within the healthcare industry.
  • Previous experience in a similar loan sets and/ or customer service role.

This is a temporary assignment.

If this role sounds like you, "APPLY NOW" and we will be in touch!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer Service, Picking / Packing, Invoicing, Loan Set

educational requirements

Secondary School/High School