The Company:
Our client leads the way in global payment solutions, supporting customers across Australia and New Zealand. This dynamic team is on the lookout for customer service representatives with strong communication skills, an innate ability to build rapport and hunger for problem solving. Surrounded by a supportive team and with ongoing training, you are set up to succeed from the start! If you want to expand your contact centre or customer service experience into a new environment with a technical edge then this could be the opportunity for you.
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The Role:
- Full-time, permanent position
- 40 hours a week, 4 days on 3 days off
- Rotating shifts between 9pm-7am
- Fully remote role, ideally you will live in Wellington for training and support
As a Technical Customer Support Representative you will be;
- First point of contact providing customer service over the phone.
- General adhoc admin
- Troubleshooting technical issues with the customer.
- Logging incidents and managing support processes with the customer.
What’s in it for you?
- Long term opportunity to work for a global company
- Supportive close knit team environment with in-depth, ongoing training
- Ability to work autonomy
Sound like you?
The ideal candidate will have a solid background in customer service or contact centre! In addition to this, you MUST have:
- Experience in a call centre environment preferred
- Previous experience in a customer focused or admin role required
- Strong communication skills – both written and verbal
- Excellent system skills and confident understanding of technology
- Problem-solving skills
- Clear criminal history and credit check
- NZ residency/citizenship
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
