Are you looking for a full-time permanent role with the flexibility to work from the office and from the comfort of your own home?Would you like to work for a not-for-profit organisation, where you can bring your whole self to work whilst empowering Kiwis to live their healthiest lives? We are currently recruiting for call-centre, customer service roles with an established New Zealand owned insurance company. This role gives you the work-life balance you've always dreamed of with no late nights and no weekends! The office is based in the heart of Auckland City and you must live in Auckland to be considered for this role. This role is suited to someone who sees themselves in for the long-term and can uphold high standards of customer service and communication.What you will be doing:Providing exceptional customer service which promotes member satisfaction and brand loyaltyEnsuring members are getting value out of their insurance products by resolving enquiries and making policy changesContribute to a culture of accountability, ownership, and trust amongst the team Demonstrate consistent and excellent results against performance targets Working from home 40 hours per week, Monday – FridayWho we're looking for:You will love helping people and being a team playerYou'll be customer obsessed You'll have a growth mindset and thrive on learning new skillsYou will be self-motivated to reach your goalsYou'll thrive at working from home and in the officeYou’ll be resilient and have great tools to support your wellbeing You'll have a private work area at home (with a suitable desk) and high-speed reliable and secure internet.Your experience and skills:Proven Customer Service experience and skills Excellent English skills, both verbal and writtenStrong attention to detail Enjoys making decisions that supports great customer service What you'll get at this company:Competitive base salary with free health and life insurance and wellbeing benefitsA free Fitbit and cash rewards for completing wellbeing activitiesStructured career development within the roleA supportive training environmentA diverse and inclusive culture where you can bring your whole self to workWell-being days offered throughout the yearBenefits offered to not only you but your whanau toolYou do not need to have previous call centre experience, but customer service experience is essential.If this sounds like you, please click "APPLY"We look forward to receiving your application.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.