police communicator | emergency customer support in Grey Lynn

apply now

job details

posted
location
grey lynn, auckland
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
nz$ 46,336 - nz$ 52,993 per year
reference number
90M0364259_1541457451
contact
aimee callaghan, randstad
apply now

job description

A customer service role like no other, where your customer focus and communication skills will change lives in emergency situations. 2019 is your chance to make a change, have you ever considered a career with Police?

We will train you

Are you the person with the cool head when the pressure is on? Are you the one that people turn to in their hour of need? Our training and our supportive culture, combined with these traits will set you on the path towards a rewarding and successful career.

  • 6 weeks classroom based training
  • 2 week coaching
  • Mentoring

When do these positions start?

We are currently accepting applications for a March 2019 start date.

Where are these positions based?

This position will be based in Grey Lynn for the duration of 2019, however the communication centre is will be relocating to Otahuhu in 2020 therefore all applicants need to be flexible and willing to work across both sites.

Who you will be helping

Let’s set the scene: It is 8pm on a warm summer night and you’re finally arrive home after a long week, time to relax. Suddenly, you hear a loud crash and hear people screaming. You peek out to see vehicles and a number of people on the roadway outside your property. You grab your cell phone and sprint out towards the roadway. You quickly dial 111 and ask for the Police.

Now think about what you need to hear from the person at the other end of the line, you need someone who will get help to you as quickly as possible, ask the right questions and remain calm for you. Is this you?

This not your average call centre, customer service role. Every call is different. Our training will ensure you have the knowledge, skills and support to deal with situations like this.

We need people that are motivated to help people within our communities to ‘Be Safe and Feel Safe’.

The must haves:

  • New Zealand Citizen, Australian Citizen or hold NZ Permanent Residency
  • Ability for you and your immediate family to pass security and background checking
  • Reliable transport to get to and from work
  • Typing speed of 40 words per minute (or more) with at least 96% accuracy
  • This role requires you to work a 24/7 roster. You will be required to work weekends, public holiday and night shifts. Schedules are determined in 90 day blocks, you will know your roster up to 3 months in advance

We welcome applications from anyone who has what it takes, regardless of height, gender, ethnicity, culture, sexuality, or faith. To better reflect New Zealand’s growing diversity we want you to bring your background, culture, and values to the job. We would prefer to hear from candidates seeking full time work, however will consider part time applications on a case by case basis.

Is a career as a police communicator for you?

If this sounds like a role for you, send in your application today.
If you have questions before you apply, forward them to nzpolicetp@randstad.co.nz.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

call centre, customer service, contact centre, police, emg, emergency, community, government, public service, shift work, law enforcement, emergency services, auckland, grey lynn, criminology, psychology, law

educational requirements

Secondary School/High School