police emergency communicator in Christchurch

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job details

christchurch, canterbury
call centre & customer service
job type
NZ$ 52,993 per year
reference number
aimee callaghan, randstad
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job description

NZ Police, a call centre like no other, where your customer service focus and communication skills will change lives in emergency situations. 2018 is your chance to make a change, have you ever considered a career with Police?

Picture this: It is 8pm on a warm summer night and you’ve finally arrived home after a long week, time to relax. Suddenly, you hear a loud crash and hear people screaming. You peek outside to see vehicles and a number of people on the roadway outside your property. You grab your cell phone and sprint out towards the roadway. You quickly dial 111 and ask for the Police.

Now think about what you need to hear from the person at the other end of the line, you need someone who will get help to you as quickly as possible, ask the right questions and remain calm for you, while you go through possibly the worst 20 minutes of your life.

Are you the person with the cool head when the pressure is on? Are you the one that people turn to in their hour of need? Perhaps you've always considered a career with NZ Police but never known where or how to start?

Well, we’ve got good news, you’re on the right page.

As a Police Communicator you will need a strong desire to help people within our communities to, ‘Be Safe and Feel Safe’. Your role can influence the lives of many in our communities, hence our recruitment staff will be looking for the following qualities throughout the recruitment process:

  • Excellent communication skills
  • Empathy for others
  • Loyalty
  • Commitment
  • Integrity
  • Professionalism

Police need people who are switched on. You never know what kind of call you might get so you’ll need to be able to think on your feet and deal with anything that comes your way. Police communicators are the vital link between front line police officers and members of the public who need help.

Interested in career progression and self-improvement? This is a brilliant path if you want to build a career in the NZ Police. If successful, you’ll gain an invaluable insight into the Police environment, you’ll build relationships within the organisation, be well supported by a great leadership team.

This is not your average call centre role, so we need above average people.

Police 111 Communicators will be able to:

  • Handle stressful and emotionally difficult situations with a level head and sensitive approach
  • Communicate and build rapport with people from all walks of life
  • Display their impeccable verbal and written English skills
  • Listen to what people need, analyse information and act decisively

What we’ll provide:

Training, supportive culture, salary and the satisfaction of knowing that you are helping the people of New Zealand every day.

The must haves:

  • Be either a New Zealand or Australian Citizen or a New Zealand Resident.
  • Confidence in the ability for you and your immediate family to pass comprehensive security and background checking.
  • Reliable transport to get to and from work for a 24/7 roster (Full license is not a must, but if you have a Restricted you need alternative plans for when you are working outside the hours of your license)
  • Typing speed of 40 words per minute (or more) with at least 96% accuracy.
  • Clean credit record, or a payment plan in place for a minor default.
  • Willingness to undertake a full medical assessment (at your own expense) to assess your suitability for the role.
  • Excellent verbal and written English skills

We welcome applications from anyone who has what it takes, regardless of height, gender, ethnicity, culture, sexuality, or faith. To better reflect New Zealand’s growing diversity we want you to bring your background, culture, and values to the job.

If you answered yes to every question and you share the New Zealand Police's values of PRIMED (Professionalism, Respect, Integrity, commitment to Maori and the Treaty, Empathy and Diversity) and you are keen to apply, then please submit your covering letter and CV!

Communicator training course due to start on the 23 July 2018.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


call centre, customer service, contact centre, police, emergency, community, government, public service, shift work, law enforcement, emergency services, christchurch, criminology, psychology, law

educational requirements

Secondary School/High School