problem and incident manager in Wellington

amelia pullen, randstad
job type
NZ$ 90,000 - NZ$ 110,000 per year

job details

job type
working hours
NZ$ 90,000 - NZ$ 110,000 per year
reference number
amelia pullen, randstad
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job description

We have a fantastic opportunity with an organisation close to the hearts of all New Zealanders.

  • Permanent, Full Time
  • Monday - Friday, Business Hours
  • Wellington Based
  • $90-110K

This central Government agency fosters a collaborative environment and aims to facilitate a brighter future for all within the system it supports. If you are looking for a new and exciting challenge for 2020 this could be the team for you.

The Role

We are looking for an experienced Incident and Problem Manager to join this Ministry's IT Group. This group's focus is first and foremost their customer base, both internal and external. They pride themselves on providing the best technical support they can to all they serve. With this, we are looking for an engaging leader. A problem or incident manager that carries this same mind set and can lead the way in times of need.

This position involves;

  • High impact (P1) incident and problem management
  • Ensuring process and procedures are in place to manage high profile problems and mitigate the risk of recurrence
  • Critical decision making and "War Room" management
  • Regular presentations and stakeholder engagement across multiple business units.

About You

With this responsibility comes a desired degree of skills and experience. We are looking for;

  • Experience with ITIL and Change Control, Incident and Problem Management, working to SLAs and MoUs.
  • Stakeholder management and strong people skills - relationship management is a fundamental
  • Strong knowledge of technologies and applications within a large corporate environment.
  • Experience with reporting, collating data, statistics and performance metrics
  • Confident presenting skills as well as strong written communication.

If you have a strong background within IT Service Desk and Incident/Problem Management and this sounds like an opportunity you are interested in then please don't hesitate.

Apply today or get in touch for more details - / 04 471 4877

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

It is required that you are a resident or citizen


Problem Manager, Problem Management, Incident Manager, Incident Management, Problem and Incident Manager, Incident and Problem Manager, Change Control

educational requirements

Bachelor Degree