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    3 jobs found for Service desk in Auckland

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      • auckland, auckland
      • permanent
      • NZ$50,000 - NZ$55,000, per year, Great company to work for + Free parking!
      • full-time
      Have you worked at 2Degrees, Slingshot, Skinny etc? Are you a recent IT graduate? Are you a customer service person with excellent IT skills? My name is Mark from Randstad Recruitment and I have recently placed four people at the client I am advertising this role on behalf of. If you would like to be the fifth read on! I'm looking for someone with excellent communication skills, who's easy to understand, a pleasure to talk to and is passionate about IT. If you would like to help people with technology over the phone and enjoy your career seriously consider applying. My client is located on the North Shore of Auckland in Albany and they offer free parking as well as an excellent work environment.Due to rapid growth we're looking for talented and passionate IT Support agents. You will be responsible for providing technical support and customer service over the phone, solving technical issues and escalating problems when required. With offices in America, Australia and NZ- this market leading technology product requires a strong technical support team. Key responsibilities: Engaging directly and promptly with customers, installers and dealers either by telephone, electronically or face to faceObtaining and evaluating all relevant information to handle inquiries and issuesIdentifying and escalating situations requiring urgent attention with clear and concise notesManaging requests and unresolved issuesFollowing up with cases to provide feedback to customersCommunicating and coordinating with internal stakeholdersProviding a professional service to customersThe team operates Monday - Friday normal NZ hours. Salary up to $55,000 DOE. If this sounds like your next role please apply now. Please note as this is a permenant role we are only able to consider applicants who currently hold the right to work in NZ. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Have you worked at 2Degrees, Slingshot, Skinny etc? Are you a recent IT graduate? Are you a customer service person with excellent IT skills? My name is Mark from Randstad Recruitment and I have recently placed four people at the client I am advertising this role on behalf of. If you would like to be the fifth read on! I'm looking for someone with excellent communication skills, who's easy to understand, a pleasure to talk to and is passionate about IT. If you would like to help people with technology over the phone and enjoy your career seriously consider applying. My client is located on the North Shore of Auckland in Albany and they offer free parking as well as an excellent work environment.Due to rapid growth we're looking for talented and passionate IT Support agents. You will be responsible for providing technical support and customer service over the phone, solving technical issues and escalating problems when required. With offices in America, Australia and NZ- this market leading technology product requires a strong technical support team. Key responsibilities: Engaging directly and promptly with customers, installers and dealers either by telephone, electronically or face to faceObtaining and evaluating all relevant information to handle inquiries and issuesIdentifying and escalating situations requiring urgent attention with clear and concise notesManaging requests and unresolved issuesFollowing up with cases to provide feedback to customersCommunicating and coordinating with internal stakeholdersProviding a professional service to customersThe team operates Monday - Friday normal NZ hours. Salary up to $55,000 DOE. If this sounds like your next role please apply now. Please note as this is a permenant role we are only able to consider applicants who currently hold the right to work in NZ. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • auckland, auckland
      • permanent
      • NZ$75,000 - NZ$85,000 per year
      • full-time
      We are looking for a technical writer / knowledge advisor to join a large government company, you will champion the continued development of the IT Knowledge base and framework across this large organisation. This exciting and unique opportunity will give exposure to multiple systems, technology and upcoming projects. This is a Full time, permanent role with a competitive salary on offer for the right candidate. Your main objectives will involve being responsible for the knowledge workflow processes and to ensure documents are reviewed and published effectively in a clear and timely manner whilst ensuring that knowledge is up to date, and remains consistent in terms of format. Developing relationships with SME’s is of high importance because you will need to ensure contents relating to new processes, services and applications are provided promptly. This way, you can analyse and report on the findings of content usage and identify areas of improvement to assist with internal teams and customers. Requirements: Essential that you have 5 years of work experience, of which at least a year of proven track record in Knowledge Management, Technical Writing or Written Comms.A strong understanding of technology, combined with skills in customer service or service deskAble to illustrate experience in process improvement / change managementConfidence in working independently and able to effectively manage time and workloadSince you will be involved in advocating the Knowledge Management processes and ensure they are understood and followed by ICT staff, your solid written and verbal communication skills, along with your personal resilience will be heavily put into practice. If this sounds like your next role please apply now or get in touch for more details At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We are looking for a technical writer / knowledge advisor to join a large government company, you will champion the continued development of the IT Knowledge base and framework across this large organisation. This exciting and unique opportunity will give exposure to multiple systems, technology and upcoming projects. This is a Full time, permanent role with a competitive salary on offer for the right candidate. Your main objectives will involve being responsible for the knowledge workflow processes and to ensure documents are reviewed and published effectively in a clear and timely manner whilst ensuring that knowledge is up to date, and remains consistent in terms of format. Developing relationships with SME’s is of high importance because you will need to ensure contents relating to new processes, services and applications are provided promptly. This way, you can analyse and report on the findings of content usage and identify areas of improvement to assist with internal teams and customers. Requirements: Essential that you have 5 years of work experience, of which at least a year of proven track record in Knowledge Management, Technical Writing or Written Comms.A strong understanding of technology, combined with skills in customer service or service deskAble to illustrate experience in process improvement / change managementConfidence in working independently and able to effectively manage time and workloadSince you will be involved in advocating the Knowledge Management processes and ensure they are understood and followed by ICT staff, your solid written and verbal communication skills, along with your personal resilience will be heavily put into practice. If this sounds like your next role please apply now or get in touch for more details At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • albany, auckland
      • permanent
      • NZ$50,000 - NZ$55,000, per year, Free parking, monday to friday + training!
      • full-time
      - Full time- 50-55k- Free parking- Beautiful large corporate office- Friendly working environment- WFH optionsOur client is growing and we're looking for talented and passionate Customer Service or IT Support agents. You will be responsible for providing customer service or technical support over the phone, solving customer queries, technical issues and escalating problems when required. With offices in America, Australia and NZ- this market leading technology product requires a strong technical support team.Inbound customer service, using Sales Force/Updating CRM software, offering excellent customer support to our loyal customers. We're looking for a resilient candidate who's great on the phone and is ready to take on a challenge.Have you got technical support experience? Do you have a passion for helping people? We're looking for someone with both a passion for technology and fantastic written and verbal communication. If this sounds like you read on...Our client is going from strength to strength, with a talented team behind them. Come join a growing team based in Albany, Auckland. If you want to work somewhere with career progression within a fun and friednly environment this is the company for you! Key responsibilities:Engaging directly and promptly with customers, installers and dealers either by telephone, electronically or face to faceObtaining and evaluating all relevant information to handle inquiries and issuesIdentifying and escalating situations requiring urgent attention with clear and concise notesManaging requests and unresolved issuesFollowing up with cases to provide feedback to customersCommunicating and coordinating with internal stakeholdersProviding a professional service to customersDays, Hours and Pay:All of these roles are Monday to Friday9:00am-5:00pm (Work from home option 1 day per week) x3 positions open11:30am-7:30pm (Work from home options) x1 position openSalary $50,000 - $55,000 based on experience.What you will need to be successful:- You're a passionate, uplifting individual who is an excellent communicator and has a track record of providing excellent customer service over the phone.- You're driven, resilient, and hard-working.- You have a solution-focused mindset.If you think you have what it takes apply today! Kind regards, Mark Allan - Randstad Business SupportPlease note as this is a permenant role we are only able to consider applicants who currently hold the right to work in NZ.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      - Full time- 50-55k- Free parking- Beautiful large corporate office- Friendly working environment- WFH optionsOur client is growing and we're looking for talented and passionate Customer Service or IT Support agents. You will be responsible for providing customer service or technical support over the phone, solving customer queries, technical issues and escalating problems when required. With offices in America, Australia and NZ- this market leading technology product requires a strong technical support team.Inbound customer service, using Sales Force/Updating CRM software, offering excellent customer support to our loyal customers. We're looking for a resilient candidate who's great on the phone and is ready to take on a challenge.Have you got technical support experience? Do you have a passion for helping people? We're looking for someone with both a passion for technology and fantastic written and verbal communication. If this sounds like you read on...Our client is going from strength to strength, with a talented team behind them. Come join a growing team based in Albany, Auckland. If you want to work somewhere with career progression within a fun and friednly environment this is the company for you! Key responsibilities:Engaging directly and promptly with customers, installers and dealers either by telephone, electronically or face to faceObtaining and evaluating all relevant information to handle inquiries and issuesIdentifying and escalating situations requiring urgent attention with clear and concise notesManaging requests and unresolved issuesFollowing up with cases to provide feedback to customersCommunicating and coordinating with internal stakeholdersProviding a professional service to customersDays, Hours and Pay:All of these roles are Monday to Friday9:00am-5:00pm (Work from home option 1 day per week) x3 positions open11:30am-7:30pm (Work from home options) x1 position openSalary $50,000 - $55,000 based on experience.What you will need to be successful:- You're a passionate, uplifting individual who is an excellent communicator and has a track record of providing excellent customer service over the phone.- You're driven, resilient, and hard-working.- You have a solution-focused mindset.If you think you have what it takes apply today! Kind regards, Mark Allan - Randstad Business SupportPlease note as this is a permenant role we are only able to consider applicants who currently hold the right to work in NZ.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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