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1 job found in Hamilton, Waikato

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    • hamilton, waikato
    • temporary
    • NZ$33.00 - NZ$35.00, per hour, Competitive hourly rate, weekly pay!
    • full-time
    Competitive hourly rate Large, reputable New Zealand companyWork standard buisness hours Mon -Fri Weekly pay! A rare and exciting opportunity has come up for a Customer Service Administrator to support a large, reputable New Zealand owned organisation. This role is based in Hamilton and is for a 6 month temporary contract. We are looking for a candidate with proficient customer services and administration skills to help with the investigations into customer queries and complaints. The Role: The management of the complete end to end complaints process including delivery of related credits The provision of high quality resolution letters Coordination of complaint notifications to ensure follow on activities are tracked and completed as agreed with customers Identification of complaints that require escalation through incident management processes The delivery of Key Performance metrics in complaint management What you need to be successful: Strong skills in both written and verbal communications is a must Ability to de-escalate complaints quickly with a solution focused approach Accurate information handling with high attention to detailMethodical approach to ways of working and problem solvingExperience using SAP or Salesforce is an advantage Customer centric individual who likes to see things complete end-to-end Apply today!If you want to join a lively and dynamic team, send your CV to samsara.cawley@randstad.co.nz or call the office on 093007424 for a confidential conversation. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Competitive hourly rate Large, reputable New Zealand companyWork standard buisness hours Mon -Fri Weekly pay! A rare and exciting opportunity has come up for a Customer Service Administrator to support a large, reputable New Zealand owned organisation. This role is based in Hamilton and is for a 6 month temporary contract. We are looking for a candidate with proficient customer services and administration skills to help with the investigations into customer queries and complaints. The Role: The management of the complete end to end complaints process including delivery of related credits The provision of high quality resolution letters Coordination of complaint notifications to ensure follow on activities are tracked and completed as agreed with customers Identification of complaints that require escalation through incident management processes The delivery of Key Performance metrics in complaint management What you need to be successful: Strong skills in both written and verbal communications is a must Ability to de-escalate complaints quickly with a solution focused approach Accurate information handling with high attention to detailMethodical approach to ways of working and problem solvingExperience using SAP or Salesforce is an advantage Customer centric individual who likes to see things complete end-to-end Apply today!If you want to join a lively and dynamic team, send your CV to samsara.cawley@randstad.co.nz or call the office on 093007424 for a confidential conversation. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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