sector service desk representative in Wellington Central

amelia pullen, randstad
job type
NZ$ 40,000 - NZ$ 50,000 per year

job details

wellington central
call centre & customer service
job type
working hours
NZ$ 40,000 - NZ$ 50,000 per year
2 years
reference number
000000 _1588721472
amelia pullen, randstad
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job description

Are you looking to expand your customer service skills within a new, challenging environment?

Here at Randstad we specialise in Customer Service recruitment for Contact Centres in Government, providing individuals the opportunity to expand and utilise their customer service skills, whilst supporting Kiwi's far and wide.

Come and join a fundamental team, at the heart of the governments national response to COVID-19.

The Basics

  • Full Time Role (Minimum 40 hours a week)
  • Monday - Friday + potential Weekend shifts
  • Set shifts between 7.30am - 5.30pm
  • Initial 3 Month Contract
  • $25p/h + 8% Holiday Pay
  • ASAP start

The Organisation and Role

This essential Government agency has been a vital pillar in the Governments response to COVID-19. As part of this team you will ensure that students and teachers across the country are able to continue learning no matter what level of lockdown we remain at.

This is a Customer Service role, typically based within a Contact Centre environmet. However, due to current circumstances it will initially be "Work from Home".

Your responsibilties will include;

  • Taking inbound calls and making outbound calls
  • Accurate data entry
  • Coordinated responses to customer inquiries and request
  • Confident technical troubleshooting and product support
  • Business analysis, understanding the wider needs of the customer and providing innovative solutions

The Candidate

We are looking for;

  • Strong customer service skills
  • Attention to detail
  • Ability to work calmly under pressure, in a fast pace, high volume environment.
  • Good relationship builders
  • Ablity to take on feedback
  • Confident technical ability and communicative skills

Please note:

  • All candidates must have strong and stable internet connection at home for this role.
  • Equipement will be provided.
  • Applicants must be NZ Citizen, Permanent Residents or have long term working rights (2/3 year visas).

If this sounds like an opportunity you would be interested, please don't hesitate. Apply today!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer Service, Customer Service Representative, Contact Centre, Government, Inbound, Call Centre

educational requirements