service coordinator in Auckland

julia makhovskaya, randstad
job type
NZ$ 52 per year

job details

call centre & customer service
job type
working hours
NZ$ 52 per year
4 years
reference number
julia makhovskaya, randstad
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job description

We are currently looking for a "Service Coordinator" to join for a 10 months temporary, full time assignment. The successful candidate will have prior experience in customer service and the knowledge in Pronto Software.

Responsibilities will include:

  • Provide support to enable the effective and smooth running of the division
  • Promptly prepare accurate job costing for invoicing
  • Check, update and manage Health & Safety information contained in the Vault software
  • Check daily time sheets and collation to job sheets
  • Follow up of customer complaints and job queries
  • Schedule jobs
  • Liaise with Service technicians on a day to day basis regarding workload, new jobs, job notes required in the office
  • Support the manager with preparation of the monthly report
  • Assist with office administration as and when required

The ideal candidate will have :

  • Relevant tertiary qualification or 3 to 5 years' experience in a service operations
  • Experience in using Pronto service & contracts module
  • Prior experience within a trade service or facilities management environment
  • Experience in the management of service technicians in the field
  • Strong administration and data entry experience
  • Health & Safety administration experience
  • Superior operational ability and proficiency of MS Word, Excel, and database systems
  • Experience in advanced customer care and excellent telephone skills
  • Hold a current unrestricted NZ drivers licence.


  • Professional environment where you feel valued and inspired
  • A supportive orientation and ongoing professional development
  • An international and diverse work atmosphere
  • A supportive senior management team

If you think you have what it takes, don't wait, apply today!

You must also be a citizen or resident of New Zealand to apply.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer service, Pronto Software System, service operations

educational requirements

Associate Degree/Diploma