service delivery manager in Auckland

jen reynolds, randstad
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jen reynolds, randstad
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job description


This company knows the importance of data and how these decisions can impact a businesses performance and growth. With a growing client base they’re looking for a Service Delivery Manager who can effectively manage and build on the current client relationships.

The Role

As the Service Delivery Manager you’ll be responsible for streamlining processes and ensuring best practices are followed to complete the projects and BAU work with the best possible outcome. You’ll do this by effectively partnering with the development, service desk and sales team to ensure agreed SLA’s are met for the client.

You will be the first point of contact for any issues escalated by the client and will act as the Incident Manager for any major incidents.

Skills and Experience:

  • Ideally 2-3 years prior experience in a Service Delivery Manager role
  • A strong understanding of data (data warehousing / data lakes / dashboarding)
  • Experience developing and improving monthly reports
  • Prior use of AWS/Azure is advantageous
  • Ensure a high level of service for clients by adhering to the appropriate policies and procedures.
  • Experience managing small and large clients
  • Proven ability at managing the challenges of technical service delivery and directing a team through these.
  • Solid working knowledge of the ITIL framework and know when and when not to apply them.
  • Clear and effective communication

On offer - full time permanent role - work from home options - Auckland CBD location.

If you tick the above boxes and are ready for your next opportunity, please apply to the link or email me at

Please note you must hold valid working rights and be present in New Zealand to be able to apply.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Service Delivery Manager, ITIL, client management, data warehousing, data lakes, data dashboard

educational requirements

Bachelor Degree