service delivery manager in Wellington Central

amelia pullen, randstad
job type
NZ$ 70,000 - NZ$ 80,000 per year

job details

wellington central
transport & logistics
job type
working hours
NZ$ 70,000 - NZ$ 80,000 per year
reference number
amelia pullen, randstad
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job description

Are you looking for a new challenge in Service Delivery that offers a wide remit of varied responsibilities?

The Organisation

We are looking for an experienced Service Delivery Manager with a passion for people and process improvement. This is an important role as part of an organization that plays a key part in Wellington's transport system. No two days are the same, as you manage the outputs and operations of various individuals and teams to ensure efficient, service delivery across the region on a daily basis.

The Role

This is largely an operational, fast pace environment that is constantly changing. You must have both the ability to gauge the bigger picture, understanding large-scale operations, as well as an eye for detail, and the interpersonal skills that come with leading a close-knit team.

A key part of this role is ensuring the smooth running of transport services. Thus this role largely involves;
  • people management - supporting both supervisors and operators through training, performance management, reward, and recognition, rostering
  • operations - strategic planning and reporting
  • stakeholder management - liaising with third-party contractors to resolve operational issues
  • customer service - ensuring the highest level of service across teams through training, resolving sensitive complaints
  • health and safety
Based in Kilbirnie, this permanent opportunity is great for those located in the inner city suburbs!Despite the round the clock operation function here, this full-time opportunity is Monday - Friday, core business hours. What are we looking for?We are looking for;
  • a down-to-earth individual with strong leadership skills, that is passionate about people and service.
  • a collective attitude and good work ethic, that is comfortable getting in amongst their team to support where required.
  • previous leadership experience within a blue-collar/logistics/operational environment
  • proficient MS Suite skill
  • strong analytical and reporting skills.
  • the ability to work in a fast-paced and continually changing environment
If this sounds like a role you are well suited for then please apply today to find out more. PLEASE NOTE as this is a permanent role you must be an NZ Citizen or have valid long-term work rights.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Service Delivery, Service Delivery Manager, Operations, Transport

educational requirements