service delivery team leader in Auckland

apply now

job details

job type
reference number
sharon kishore, randstad
apply now

job description

We are looking for an experienced Service Delivery Team leader to join this high performing team. You must be driven and passionate about delivering exceptional customer support to both internal and external clients and are keen to work in a vibrant, changing environment.

Reporting into the Service Delivery Manager, you will be responsible for ensuring customer/client SLAs are being met, delivers quality service to our customers, continuously seeks quality improvements, managing a large team, daily reporting and ensuring team and individual targets are being delivered to.


In this role you will be responsible for (but not limited to):

  • Establishing strong relationships with key stakeholders – internal and external

  • Ensure accuracy in monthly reporting

  • Representing the company's products and services to your customers in a professional and knowledgeable manner.

  • Attainment of a high standard of customer service / relations

  • Assists the manager with daily operation of the call centre to include the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs.

To be successful in this role you will need to possess the following:

  • 2 plus yrs strong proven team leader and people management experience

  • Background in call centre

  • Experience within telecommunications industry

  • Proven ability to deliver consistent results

  • Clear communication skills both written and verbal - ability to articulate to any level within the business

  • The natural ability to build customer/client relationships

  • Enjoy working as part of a team

  • Demonstrate resilience and motivation

  • Natural ability to problem solve

  • High level experience of stakeholder relationship management

  • Clean criminal and credit history

  • Full, clean NZ drivers’ license

  • Be able to pass a full medical and drug test

Flexibility to work Monday to Sunday – rostered hours

To be eligible you must be a NZ Citizen or Resident

In return you will receive an attractive salary package and other benefits are on offer and this organisation is keen to invest in further career development of their employees.

If your skills match what our client is looking for and would like to be considered for this role, please click the “apply” or call Sharon Kishore for a confidential discussion on 09 300 4345