service desk engineer in Auckland

posted
contact
ben challis, randstad
job type
temporary
salary
NZ$ 22 - NZ$ 25 per year

job details

posted
location
auckland
specialism
IT & ICT
job type
temporary
working hours
Full-Time
salary
NZ$ 22 - NZ$ 25 per year
reference number
90M0433464_1615927085
contact
ben challis, randstad
Apply with
add to saved jobs print

job description

As the Service Desk Analyst you will be part of a larger IT Support team, providing efficient and responsive support.

This is a full time position, providing expert first and second level support responses for installation, maintenance and technical problems for hardware and software. You will have experience within administration and troubleshooting functions with a strong customer service mindset.

  • Providing excellent customer service via phones, emails, ticketing systems and in person
  • The ability to provide assistance whilst evaluating and prioritising tasks, installation and maintenance of IT assets
  • Recording troubleshooting and escalate issues to technical teams, liaising with vendors
  • Incident and ticket allocation
  • Ensuring all issues are logged in the Help Desk System and all issues are resolved according to agreed SLAs
  • Manage multiple high priority initiatives in a fast-paced technical environment
  • Analysing Data and actively seeking out opportunities to improve processes.

To be successful in this role you will have:

  • Minimum of 2 years service of help desk customer service experience
  • Demonstrate knowledge of installation and maintenance of hardware and software
  • Experience configuring windows, android and iOS mobile devices
  • Flexibility and agility to work in a fast paced environment
  • Proven experience problem solving with strong communication skills (written and verbal)
  • Knowledge of SCCM principles, Citrix, VPN environment within a financial services setting is preferable but not essential

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Service Desk, IT Support Level 1/2, Customer Service

educational requirements

Secondary School/High School