service facilitator/co-ordinator-contact centre in Auckland

posted
contact
aisling murdock, randstad
job type
permanent

job details

posted
location
auckland
specialism
community, social services & non-profit
job type
permanent
working hours
Full-Time
experience
3 years
reference number
90M0415029_1588813096
contact
aisling murdock, randstad
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job description

This is a fantastic opportunity to work with one of New Zealand’s leading healthcare organisation’s. We are looking for exceptional Co-ordinators who are passionate about making a difference for Kiwis around New Zealand.

Joining the Service Facilitator team means that you will play a significant part enabling the wider organisation to deliver excellent, locally-based clinical and disability care to people in the community. You place the customer at the centre of everything that you do; exceeding their expectations and ensuring that they are delighted with the service they receive.

What you will be doing?

  • Handling both inbound and outbound calls, and coordinating cover for unplanned relief requirements.
  • Providing a first-call resolution help-desk service for clients and potential clients, family and Whanau, Support Workers, duty managers, funders, and other stakeholders.
  • Actively managing short-term roster changes and vacancies to ensure the customer’s needs are met, and service plan requirements are fulfilled in a timely and responsive manner.
  • The hours required will involve weekends, public holidays, as well as am/pm work outside of normal business hours on weekdays.
  • Working on a rotating roster between the hours of 6am - 9pm

About you:

  • Previous experience working in a contact centre environment
  • Exceptional communication and rapport building skills
  • Confident in using technology and being computer literate
  • An innovative approach when finding solutions
  • Excellent judgment and decision making skills
  • Actively supporting and encouraging team members]
  • Must be able to commit to hours between 6am - 9pm

What’s in it for you?

  • The opportunity to work with one of New Zealand’s leading healthcare providers
  • A Team Leader who is passionate about learning and developing the team
  • A competitive salary
  • You will work with a team who pride themselves on their culture and supportiveness.
  • Working in a new office environment on the North Shore

If this sounds like you, please click apply.

For any questions or to have a confidential discussion regarding this role, please email all queries to ash.murdock@randstad.co.nz

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Call Centre, Customer Service, Community Care, Exceptional communication and rapport building, Confident in using technology and being computer literate skills,

responsibilities

Fantastic opportunity to become a service co-ordinator for a leading organisation in the healthcare sector. You will play a significant part in enabling the wider organisation to deliver excellent, locally-based clinical and disability care to people in the community.

educational requirements

Vocational/Professional Qualification