team leader - contact centre in Albany

tracey north, randstad
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job details

albany, auckland
call centre & customer service
job type
working hours
4 years
reference number
tracey north, randstad
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job description

Team Leader - Service Centre

We are excited to welcome a motivated Team Leader to lead from the front. You will have a passion for coaching and mentoring a team and creating a strong team culture. This is a fantastic opportunity to work with one of New Zealand’s leading healthcare organisation’s. We are looking for exceptional Contact Centre Team Leaders who are passionate about making a difference for Kiwis around New Zealand.

What’s in it for you?

  • You will be part of an exciting new close-knit team who pride themselves on their team culture
  • New office located in Albany
  • You will be part of an organisation who are committed to your learning and development where you will have regular coaching/development sessions
  • Competitive salary

What you will be doing:

  • Lead and drive the culture of delivering exceptional customer service and continuous improvement through the customer service team
  • Manage the performance and development of your team to ensure they are able to provide the level of customer service required, in accordance with the strategy and values of the organisation.
  • Developing close working relationships internally and externally
  • Driving company values, policies & procedures
  • Driving the team performance and maintaining high service levels
  • Ensure that your team are managing calls in a compliant way

What you need to be successful:

  • Experience in a contact centre environment
  • Knowledge of the health industry
  • The ability to drive results and create a strong team culture
  • Experience with leading or managing a team in customer service
  • Exceptional planning and organisational skills
  • Passionate for the learning and development of your team
  • Leading your team by example, living the company values and vision
  • You must be okay with working on a rotating roster between Monday-Sunday 6am - 9:30pm. You would be doing one week of mornings and then one week of evenings.

If this role sounds like you or you know someone that would be interested then we would love to hear from you. Please click apply and submit your CV.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Call Centre, Customer Service, Community Care, Exceptional communication and rapport building, Confident in using technology and being computer literate skills,


Joining the Service Centre team means that you will play a significant part enabling the wider organisation to deliver excellent, locally-based clinical and disability care to people in the community. You will place the customer at the centre of everything that you do; exceeding their expectations and ensuring that they are delighted with the service that they receive.

educational requirements

Vocational/Professional Qualification