Are you looking to expand your customer service skills within a new, challenging environment? Here at Randstad we specialise in Customer Service recruitment for Contact Centres in Government, providing individuals the opportunity to expand and utilise their customer service skills, whilst supporting Kiwi's far and wide. The BasicsFull Time Role (Minimum 40 hours a week)Monday - Friday - rotating roster between onsite and work-from-homeSet shifts between 7.30am - 5.30pm Initial 3 Month Contract, potential for extension$25-28p/h + 8% Holiday PayASAP startThe Organisation and RoleCome and join a small customer service team within a key Government Ministry, supporting the education sector. As remote learning has become a normal part of life across Aeoteroa in the last 18 months, this team have been at the heart of this transition. As part of this team you will enable learning, supporting teachers to navigate the resources available to them. This is a Customer Service role, typically based within a Contact Centre environment, dealing with 'customers' - teachers and principles - over the phone and via email. This team are close-knit, agile and this opportunity will likely grant you exposure to various other projects at play within the Ministry. Your responsibilties will include; Taking inbound calls and making outbound callsAccurate data entryCoordinated responses to customer inquiries and requestConfident technical troubleshooting and product supportWorking closely with Business Analyst, understanding the wider needs of the customer and providing innovative solutions The CandidateWe are looking for;Strong customer service skillsAttention to detailAbility to work calmly under pressure, in a fast pace, high volume environment. Good relationship builders Ablity to take on feedback Confident technical ability and communicative skills Please note:Equipement will be provided. Applicants must be NZ Citizen, Permanent Residents or have long term working rights (2/3 year visas).If this sounds like an opportunity you would be interested, please don't hesitate. Apply today! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.