technical customer support agent in Albany

posted
contact
mark allan, randstad
job type
permanent

job details

posted
location
albany, auckland
specialism
IT & ICT
job type
permanent
working hours
Full-Time
experience
1 year
reference number
90M0451004_1622789111
contact
mark allan, randstad
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job description

Our client is growing and we need technical support agents today! You will be responsible for providing technical support and knowledge to customers over the phone, solving technical issues, and escalating problems when required.

Have you got technical support experience? Do you have a passion for helping people? Are you a recent uni grad who's passionate about technology? We're looking for someone with both a passion for technology and fantastic written and verbal communication. If this sounds like you read on...

Our client is going from strength to strength, with a great team behind them. Come join a growing team based in Albany, Auckland. If you want to work somewhere with career progression this is the company for you!

  • Key responsibilities:
  • Engaging directly and promptly with customers, installers and dealers either by telephone, electronically or face to face
  • Obtaining and evaluating all relevant information to handle inquiries and issues
  • Identifying and escalating situations requiring urgent attention with clear and concise notes
  • Managing requests and unresolved issues
  • Following up with cases to provide feedback to customers
  • Communicating and coordinating with internal stakeholders
  • Providing a professional service to customers

Apply today! Mark Allan 093360398

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

ICT, Help desk, Service desk, Technical support, customer service, phone support, graduate, call center

responsibilities

- Providing a great customer experience to customers via phone and email
- Problem solving and providing outcomes that benefit all parties involved
- Strong data interpretation skills and ability to identify trends
- Able to effectively prioritise and manage time and workloads
- Having an innovative mindset and is willing to help out to ensure all areas of the business are successful
- Interpreting data and information to make informed decisions

educational requirements

Bachelor Degree