technical customer support representative in Wellington

posted
contact
amelia pullen, randstad
job type
contract
salary
NZ$ 23.00 - NZ$ 24.00 per hour

job details

posted
location
wellington
specialism
call centre & customer service
job type
contract
working hours
Part-Time
salary
NZ$ 23.00 - NZ$ 24.00 per hour
reference number
90M0385426_1615782548
contact
amelia pullen, randstad
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job description


Do you love supporting customers? Giving guidance and direction to customers within a fast pace environment?
Come and join a dynamic team in Wellington's CBD as a Customer Support Representative.

The Company:
Our client leads the way in global payment solutions, supporting customers across Australia and New Zealand. This dynamic team is on the lookout for customer service representatives with an innate ability to build rapport, problem-solve and provide technical support. Surrounded by a supportive team with on-going training, you are set up to succeed! If you want to expand your contact centre experience into a challenging new environment then this could be the opportunity for you.

The Role:

  • Ongoing part-time contract
  • 20 hours a week on a rotating roster
  • Full flexibility for shifts between 7am - 9pm required.
  • Saturday, Sunday and Monday.
  • Central Wellington
  • ASAP start

As a Technical Customer Support Representative you will be;

  • First point of contact providing customer service
  • Troubleshooting technical issues with the customer
  • Logging incidents and managing support processes with the customer.

What’s in it for you?

  • Competitive starting rate
  • Long term opportunities to work for a global company
  • Supportive team environment with in-depth, ongoing training

Sound like you?
The ideal candidate will have a solid background in customer service and contact centre! In addition to this, you MUST have:

  • Contact Centre experience
  • Strong communication skills – both written and verbal
  • Excellent system skills and confident understanding of technology
  • Problem-solving skills
  • Clear criminal history and credit check
  • NZ residency/citizenship

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service, Contact Centre, Call Centre, Technical Support

educational requirements

Secondary School/High School