technical customer support in Wellington Central

amelia pullen, randstad
job type
NZ$ 22.00 - NZ$ 23.00 per hour

job details

wellington central
call centre & customer service
job type
working hours
NZ$ 22.00 - NZ$ 23.00 per hour
reference number
amelia pullen, randstad
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job description

Do you love supporting customers? Giving guidance and direction within a fast pace, technical environment? Come and join a dynamic team in Wellington's CBD in a part-time capacity.

The Company:
Our client, a leading tech services company across Australia and New Zealand, is on the lookout for customer service representatives with an innate ability to build rapport and problem-solve. Surrounded by a supportive team with on-going training, you are set up to succeed!

The Role:

  • Ongoing part-time contract
  • Friday - Monday
  • 20 hours a week, fixed shifts
  • $23 per hour plus 8% holiday pay

As a Technical Support Representative you will be;

  • First point of contact, diagnosing, resolving or escalating customer queries
  • Logging incidents into a service management database
  • Providing level 1 service desk support
  • Diagnosis and implement short term fixes and escalation for second level support as required
  • Ensure proper documentation is completed and the system is accurately maintained
  • Follow up and/or escalate cases where required
  • Maintain a knowledge base recording problems and known error data, resolutions and workarounds.

What’s in it for you?

  • Competitive starting rate
  • Opportunity to represent leading New Zealand and Australian banks, and their customer base
  • Upskill and gain new knowledge in customer service and technical support
  • Supportive team environment
  • Central Wellington location

Sound like you?

The ideal candidate will have a solid background in customer service and a passion for all things tech! In addition to this, you must have:

  • At least 2 years of customer service and contact centre experience
  • Excellent communication skills – both written and verbal
  • Strong systems knowledge and understanding of processes
  • Top-notch problem-solving skills
  • Clear criminal history and ability to pass a credit check
  • NZ residency

If this sounds like you, please don't hesitate. Get in touch today with Amelia at


Customer Service, Technical Support, Call Centre, Contact Centre, Helpdesk, IT, Banking, Inbound Call Centre

educational requirements