technical support agent in Auckland

posted
contact
ben challis, randstad
job type
permanent
salary
NZ$ 50,000 - NZ$ 55,000 per year

job details

posted
location
auckland
specialism
IT & ICT
job type
permanent
working hours
Full-Time
salary
NZ$ 50,000 - NZ$ 55,000 per year
reference number
90M0451004_1626825497
contact
ben challis, randstad
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job description

Our client is growing and we're looking for talented and passionate IT Support agents. You will be responsible for providing technical support and customer service over the phone, solving technical issues and escalating problems when required. With offices in America, Australia and NZ- this market leading technology product requires a strong technical support team.

Have you got technical support experience? Do you have a passion for helping people? We're looking for someone with both a passion for technology and fantastic written and verbal communication. If this sounds like you read on...

Our client is going from strength to strength, with a talented team behind them. Come join a growing team based in Albany, Auckland. If you want to work somewhere with career progression within a fun and friednly environment this is the company for you!

Key responsibilities:

  • Engaging directly and promptly with customers, installers and dealers either by telephone, electronically or face to face
  • Obtaining and evaluating all relevant information to handle inquiries and issues
  • Identifying and escalating situations requiring urgent attention with clear and concise notes
  • Managing requests and unresolved issues
  • Following up with cases to provide feedback to customers
  • Communicating and coordinating with internal stakeholders
  • Providing a professional service to customers

The team operates Monday - Friday (7am-7pm) and occaional Saturday work (7:30-4pm).

Salary up to $55,000 DOE.

If this sounds like your next role please apply now.

Please note as this is a permenant role we are only able to consider applicants who currently hold the right to work in NZ.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Helpdesk, service desk, customer service, Technical Support

educational requirements

Secondary School/High School