We are looking for a technical writer / knowledge advisor to join a large government company, you will champion the continued development of the IT Knowledge base and framework across this large organisation. This exciting and unique opportunity will give exposure to multiple systems, technology and upcoming projects. This is a Full time, permanent role with a competitive salary on offer for the right candidate. Your main objectives will involve being responsible for the knowledge workflow processes and to ensure documents are reviewed and published effectively in a clear and timely manner whilst ensuring that knowledge is up to date, and remains consistent in terms of format. Developing relationships with SME’s is of high importance because you will need to ensure contents relating to new processes, services and applications are provided promptly. This way, you can analyse and report on the findings of content usage and identify areas of improvement to assist with internal teams and customers. Requirements: Essential that you have 5 years of work experience, of which at least a year of proven track record in Knowledge Management, Technical Writing or Written Comms.A strong understanding of technology, combined with skills in customer service or service deskAble to illustrate experience in process improvement / change managementConfidence in working independently and able to effectively manage time and workloadSince you will be involved in advocating the Knowledge Management processes and ensure they are understood and followed by ICT staff, your solid written and verbal communication skills, along with your personal resilience will be heavily put into practice. If this sounds like your next role please apply now or get in touch for more details At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.