technical support agent in Christchurch

posted
contact
jessica suri, randstad
job type
permanent

job details

posted
location
christchurch, canterbury
specialism
IT & ICT
job type
permanent
working hours
Full-Time
reference number
90M0448320_1620967577
contact
jessica suri, randstad
Apply with
add to saved jobs print

job description

Work for an organisation that prides itself on providing their clients with innovative solutions. As a technical support agent, you will be responsible for providing technical support and knowledge to customers over the phone, solving technical issues, and escalating issues when required.

This is a great opportunity for someone with a passion for technology and problem solving who is looking for their next challenge to work with a company that will provide a supportive environment and the opportunity to grow your career.

What this role offers:

  • Great training and induction
  • A fast-paced working environment
  • Exposure to a variety of customers and issues
  • Progression onto other roles within the company

Key responsibilities:

  • Engaging directly and promptly with customers, installers and dealers either by telephone or electronically
  • Obtaining and evaluating all relevant information to handle inquiries and issues
  • Identifying and escalating situations requiring urgent attention with clear and concise notes
  • Managing requests and unresolved issues
  • Following up with cases to provide feedback to customers
  • Communicating and coordinating with internal stakeholders
  • Providing a professional service to customers

If this sounds like you, please apply or contact jessica.milroy@randstad.co.nz for more information.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

technical support, teir 1, customer service, problem solving, call centre, customer support

educational requirements

Secondary School/High School